Staff Spotlight: Bailey Smyth

Bright, focused, quiet, and supportive – Bailey is a valued member of our staff. She consistently surprises us with her beautiful latte art and accomplishes tasks with unique speed. For over three years she has been a barista in the cafe, but she recently began assisting our head chocolatier in artisan chocolate-making.

We call her the “Queen of Clean” with good reason. Bailey is known for cleaning into the deepest corners of the shop. When we think there could not possibly be one more place to spruce up, she finds anything overlooked.

Check out what she has to say about her experience, here, in our interview with her:

How long have you been with Arrowhead?
3 years

Something about Arrowhead that inspires you:
I love that Arrowhead can be a relaxing place for people to enjoy an awesome drink or chocolate. Not only is the atmosphere enjoyable, but the people who work here make it fun, to be a customer as well as an employee.

A few personal hobbies you enjoy that make you unique:
I enjoy photography, horseback riding, and spending time with my wonderful fiancé. I also spend a lot of my time in volunteer work, where I share encouragement and hope from the bible.

What you have contributed to Arrowhead?
Throughout my time working here, I have tried to make the Arrowhead experience for customers enjoyable, in the service I provide and in the drinks I create. I love being able to make a drink for someone that they absolutely love. I also try to be a team player, and help the work experience be good for my fellow employees.

Your favorite drink and why:
There are so many drinks I love here, but one of my go-to’s is our London Fog. I love tea, and our earl grey with vanilla and cream is so good! It’s a cozy drink to warm you up on a cold winter day, or get it iced to refresh and cool you down during the hot summer season.

Tell us what you think about our staff in the comments below! Who would you like us to feature next? What kind of service have you come to expect from Arrowhead? We look forward to hearing from you!

Brand New Website!

We’ve updated our site to do all sorts of excellent things! We’re happy to report that you can now easily view and order from our site on your smartphone or tablet, you can make a custom order online using our Make Your Own Box feature, and you can read all about us, view our products, order online, and do all the things you used to be able to do (and more) in a lovely new format with the added benefits of website design technology circa 2016. Please peruse our new site and let us know what you think! We would love to hear what’s working, what’s not, and any feedback you have for us will be greatly appreciated.

Thank you!

The Arrowhead Team

How did you come up with that?!

truffletray_hablime We do quite a bit of innovation here—we’re constantly trying new combinations of ingredients and creating new techniques. And you’ve noticed! Many of you have asked us where our inspiration comes from…

Our inspiration comes from many different sources.

Sometimes one of us has a favorite flavor or is curious about something, so we decide to go for it. Or we come across an irresistible ingredient—“oh my, look at this Lime Fresco Sea Salt—what could we do with it??” And the experimenting begins.

An example is the development of our Lime-Habanero Caramel. We found some interesting salts, and the Lime Fresco and Habanero ones really caught our fancy. That made us want to work with our already terrific Caramel recipe to add a lime component to it—so we stocked up on limes and chipotle, and played with the recipe. It didn’t go quite the way we’d planned, but it evolved into something good, then on to a dynamite new caramel flavor.

Our customers bring us great ideas and interesting ingredients, too. “I just happened to pick this big batch of serviceberries, and I was thinking how good they would be in a truffle—here you go!” And there we go.

We also read about chocolate almost as obsessively as we make chocolate, so we learn about what other people are doing or we see something that we want to do Our Way.

Another great avenue of inspiration is the occasional mistake. OH boy, all this experimenting does lead to some things we’d rather not ever see again. But first, before it goes away forever, we think—what could we do to “save” this? We’ve made some great discoveries this way—we’ve learned some fantastic techniques through trial and error that we then take to our other tried and true recipes to make them better.

We love what we do, and we are passionate about making the flavors of each piece of chocolate clear and true. We use natural ingredients and infusions to create our flavors and we are continually making them better with each batch. Every chocolate we make has a story behind it, and many a customer and each of us working in the shop is adding their own ideas and inspiration to what we do.